General Pendant Information:Each piece of pavilionpony jewelry is created from authentic deer antler and made entirely by hand. Most of the antler that I use come from Whitetail Deer. Occasionally I may use Mule or Blacktail, depending upon availability. I do use sheds when I can, however I am not against using antler from legally harvested deer. Bumps, holes and dips may be seen. These are not imperfections – but rather add to the uniqueness of a piece. Not all pendants will have bumps, holes or dips – but when they do, they are incorporated to be a natural part of the pendant. Approximately 1 out of 25 pendants will have some kind of natural “imperfection”. Each and every piece goes through quite a process before any artwork is applied to it. While time consuming and tedious, it is this process that ensures you will receive a quality miniature canvas for your painting.
Time Frame for Orders:On average, a custom order is ready to ship within 5-7 business days from when the order was placed, depending on how many orders are ahead of you. This time frame does not apply during the months of November and December -Christmas is usually a very busy time; please plan accordingly if you intend to order pendants for Christmas.
Included With Each Pendant:Each pavilionpony pendant comes in a cotton filled pendant box and is ready for gift giving. Necklaces are not included.
Pendant Hardware:The rings I use on the pendants come free of charge. These are plated split rings and are intended to be temporary. I suggest to have them replaced by a professional jeweler. They are fairly tough; I use pliers to put them on, however they are still split, plated rings. They are provided as a courtesy so that you may wear your pendant right away if you choose. Please be advised that due to the split in these rings it is possible for your pendant to be lost.
REFUNDSPlease be advised that I do not offer refunds on the antler pendants. The reason for this is the amount of time it takes to create each and every one. I do my best to describe everything as accurately as possible so if you have any questions at all, please email me prior to placing an order.
DISCOUNTSDiscounts are available as follows: 3-5 pendants, 10% off order total. 6-10 pendants, 15% off order total. 10 or more pendants, please inquire for discount rates. If you are ordering multiple pendants, please email me and I will send you an invoice. The checkout system will not apply the discount if you check out and pay for your order right away.
Pendant Care:Cleaning: Your pendant may be wiped with a soft, dampened (not soaked) washcloth to clean. These antler pendants are real bone so it is advised not to wear them while bathing, swimming or during any underwater activities. Woof! Dogs love to chew on antler (even if their own picture is on it) due to the fact that it is bone. Be sure to put your pendant up and away from your canine friends when you take it off.
If you still have questions, please feel free to contact me.